Terms & Conditions

Orders & Payment

Prices on our website are shown as AUD $ (Australian dollars) as a default and include GST (Goods & Services Tax).

All items are charged in Australian Dollar. Currency conversions on the website are indicative only. The final exchange rate will be provided by your credit card company.

GST is automatically removed from orders delivered to an address outside Australia.

Goods ordered will be delivered to the address detailed on your order.

We accept payment by MasterCard, Visa, American Express and PayPal.

Your credit card details will be safely and securely handled by Stripe payments.

Stripe is a secure payment gateway service approved by all major credit cards and Australian banks.

To protect your privacy & security Bijoux Collection does not have access to your full credit card number when your payment is processed by Stripe payments through our website.

We reserve the right to request validation of the purchaser, the method of payment used, the delivery address and any other aspect of the order before shipment to the purchaser.

All orders are subject to availability of stock.

We reserve the right to cancel any order and will promptly refund any money paid using the original payment method.

 

Exchanges, Returns & Refunds

30 DAY MONEY BACK GUARANTEE

Take the stress out of online buying. Want to return your bijoux.com.au purchase?  No problem!
We will happily exchange or refund your purchase provided the product is returned to us in its original condition within 30 days from dispatch. Just print this form, fill it out and send your purchase back to us and we’ll sort it all out for you.

OUR HASSLE FREE RETURNS POLICY

• All returns must be received within 30 days of dispatch.

• All returns must be received by us in the original unworn condition in which they were sent and must include all packaging, tags, warranties, leaflets, free gifts etc originally supplied by us.

• SALE or discounted items are not available for full refund but can be happily exchanged or credited.

• We do not offer exchange, credit or refund on customised and/or special order goods.

• Valid for bijoux.com.au online orders only. 

• Returns that are incomplete, damaged, worn or returned without their original packaging, tags, warranties, leaflets, free gifts etc originally supplied by us may not be accepted and may be sent back to the customer at the customers expense.

FAULTY OR DAMAGED ITEMS
Before your order leaves, it is fully checked by our packing team. If you receive an item which is damaged or with a manufacturing fault please contact us immediately.

RETURN METHOD

• It is your responsibility to ensure returned items are packed well and are protected from damage in transit. 

• We suggest you use a return method that enables you to track the parcel as we do not accept responsibility for goods lost in transit.

• The General Warranty Under Australian Consumer Law ( as shown below under Product Warranties) states 'The consumer will bear the expense of claiming the warranty.' This includes the cost of returning the goods to us.

 

Product Warranties

All products supplied by us are covered by warranty as prescribed by Australian consumer law. However we do not cover negligent damage or wear and tear over time.

STERLING SILVER JEWELLERY
Please refer to the Silver Jewellery Care card included with your purchase for our recommendations for handling, cleaning and storage of your Bijoux sterling silver jewellery. Sterling silver jewellery may be fragile but treated with care will give many years of pleasure and enjoyment.

STAINLESS STEEL JEWELLERY
Stainless steel jewellery is a very practical alternative to silver jewellery as it does not tarnish and is intrinsically strong and durable.

ION PLATING
Stainless steel jewellery is often plated in gold, rose gold and other finishes using the ion plating process. Ion plating is the most advanced surface finishing process in the jewellery trade. In traditional electroplating the gold coating on the surface of the piece of jewellery or watch can be easily worn away. Ion plating is much more durable, wear resistant, and also has a higher brightness. Nevertheless, extra care should always be taken with plated jewellery and watches. Please be very careful when handling, wearing and storing these pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.

COSTUME JEWELLERY
Fashion jewellery is generally less durable than silver, gold and stainless steel jewellery and is often created using techniques and materials chosen for visual effect rather than a longer life. Please be very careful when handling, wearing and storing these fine pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.

Watches

Watches sold by Bijoux are guaranteed to be genuine, brand new, in original condition and are delivered with complete brand packaging, instruction manuals and serial numbers (if applicable).

We are Authorised Retailers for all the brands and products we stock. Our genuine products are sourced directly from the Brand Owner, Manufacturer or Authorised Distributor.

All watches purchased from Bijoux come with an official warranty issued by the manufacture or distributor of the watch brand. A warranty is included with each watch purchased from Bijoux. Warranty conditions will vary, depending on the watch brand or model, but do not affect your rights under Australian consumer law.

The length of the warranty period is determined by the brand and can be found in the watch’s product description on our website.

In the unlikely event that you experience a problem with your purchase after receiving it from us please refer to the warranty card included with your purchase for instructions on how to return it to the manufacturer, distributor or ourselves who will either repair or replace it.

GENERAL WARRANTY UNDER AUSTRALIAN CONSUMER LAW:

The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.

  

Conditions for Vouchers, Promotions, & Special Offers

Bijoux Promotional Vouchers

• From time to time we may release and send to you by email Bijoux promotional vouchers that may be used as payment for products online at www.bijoux.com.au.

• Bijoux promotional vouchers can only be redeemed online at www.bijoux.com.au.

• Bijoux promotional vouchers are not valid in Bijoux Collection retail stores.

• Bijoux promotional vouchers are valid for the specified period stated on them, can only be redeemed once and cannot be used in conjunction with other Bijoux promotional vouchers.

• Individual brands may be excluded from Bijoux voucher promotions.

• The value of a Bijoux promotional voucher cannot be used to pay for products from third parties.

• The value of a Bijoux promotional voucher cannot be used to pay for shipping costs.

• The value of a Bijoux promotional voucher cannot be used in conjunction with other offers or discounts.

• If you place an order for a product less than the value of the Bijoux promotional voucher, no refund or residual credit will be returned to you.

• The value of a Bijoux promotional voucher does not accrue interest nor does it have a cash value.

• If the value of a Bijoux promotional voucher is insufficient for the order you wish to make, you may make up the difference through payment. Payment methods accepted at www.bijoux.com.au are VISA, MasterCard and PayPal.

• If you have a Bijoux promotional voucher, that voucher can be used by someone other than you and you can assign your rights to use that voucher.

• In the event of fraud, an attempt at deception or in the event of the suspicion of other illegal activities in connection with redemption of that promotional voucher on www.bijoux.com.au, we are entitled to close your Account and/or require a different means of payment.

• We assume no liability for the loss, theft or illegibility of Bijoux promotional vouchers.

Bijoux Gift Vouchers

• Valid for 12 months from the date of issue

• Valid for purchases at www.bijoux.com.au

• Non-refundable and non-returnable

• Cannot be redeemed for cash

• Lost or stolen vouchers cannot be reissued

• Change can only be given as a new Gift Voucher

• Balance can be put towards the next order

• Standard Bijoux Collection trading terms apply to gift vouchers

 $ OFF and % OFF discount offers

• An email containing the appropriate code will be sent to the email address you entered when signing up. Please read the email before placing your order.

• Enter the code at check out and the payment value will be discounted by the appropriate amount.

• Minimum purchase value is $70.00 before discount.

• The offer is only valid for full priced merchandise.

• The offer is valid for one month from the date of the email.

• The offer cannot be used in conjunction with other offers or discounts.

• If you do not use the code on your first order you may use it on a single subsequent order placed within the month the voucher is valid.

• Offer can be withdrawn at any time at the discretion of Bijoux Collection. All existing vouchers will be honoured until the expiry date.

FREE Freshwater Pearl Stud Earrings Offer

• Enter the code at check out and we will include the earrings with your delivery. The earrings do not appear on your Tax Invoice / Order document but will be included in the delivery package.

• Minimum purchase value is $100.00 of full priced and/or discounted merchandise.

• The offer is valid while stocks of the earring last.

• The offer cannot be used in conjunction with other offers or discounts.

• Offer can be withdrawn at any time at the discretion of Bijoux Collection. 

 

Customer Feedback

Customer service is of utmost importance to us. If you have any feedback, complaints or queries please contact us. We will respond to your enquiry promptly.

 

Conditions of use of www.bijoux.com.au

Bijoux Collection (Bijoux) is owned and operated by Heart and Grace Pty Ltd ABN 86 658 662 652. www.bijoux.com.au is the official website of Bijoux.
The website is copyright in its entirety. The use of and the placing of orders on this website are subject to our terms, conditions and policies. By continuing to use this website and/or purchasing products through this website you are agreeing to the Terms and Conditions contained in the website. 
Your use of this website is governed in all respects by the laws of the State of New South Wales, Australia. By accessing this site you agree to submit to the exclusive jurisdiction of the courts of New South Wales in relation to any dispute or any matter in any way related to, or connected with, this agreement or any transaction contemplated by this agreement and legal proceeding directly or indirectly arising out or relating to this site, including but not limited to the purchase of products from Bijoux.
These Terms and Conditions are subject to change from time to time, such changes to be effective upon posting on this website. Your continued use of the website after any such changes will indicate your acceptance of such changes. Transactions commenced prior to a change will be effected in accordance with the terms in place at the time of the commencement of the transaction.
Bijoux will not be liable by reason of the failure in the performance of obligations under these terms and conditions by reason of strikes, riots, fire, explosions, acts of God, war, governmental action, or any other cause which is beyond Bijoux’s reasonable control.
This agreement is not subject to any terms or conditions proposed by you unless those terms or conditions are expressly accepted by Bijoux in writing. Failure of either party to enforce any right it has under these terms will not be construed as a waiver of those rights, nor a limitation upon the party’s ability to subsequently exercise those rights.
If any provision of the agreement is held to be void, invalid or unenforceable, then the provision is severed to the minimum extent required, and other provisions of the agreement will remain in full force and effect.
There may be times when the website is unavailable. This may occur when we are upgrading the site to improve customer service or product range or could be unscheduled and due to issues beyond our control. Bijoux will endeavour to minimise the inconvenience of downtime to the best of our ability. Bijoux will not be held liable for the consequences of any down-time.
Unless otherwise noted, all materials on this website are protected as is the copyright, trademarks and/or other intellectual properties owned by Bijoux or by other parties that have licensed their material to Bijoux. All rights not expressly granted are reserved.
Reproduction of part or all of the contents in any form of the website is prohibited other than for individual private non-commercial use only and may not be recopied and shared with a third party. The permission to copy by an individual does not allow for incorporation of material or any part of it in any work or publication, whether in hard copy, electronic or any other form.
This website may contain materials produced by third parties or links to other websites. Such materials and websites are provided by third parties and are not under Bijoux’s direct control. Bijoux accepts no responsibility or liability in respect of any such third party materials or for the operation or content of other websites. You acknowledge that Bijoux is entitled to require you to remove any link from another website to this website which you install without obtaining Bijoux’s prior written consent.
To the fullest extent permitted by law, Bijoux’s liability for breach of any implied warranty, representation, condition or undertaking including without limitation in respect to any sale, supply or use of Bijoux products or use of this website or security breach which cannot be excluded is limited, at the option of Bijoux, to:
- in the case of services; the supply of the services again or the payment of the cost of having services supplied again; and
- in the case of goods; the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired
- in respect to any other loss or damage; any claim for consequential loss, expenses, income or profits is excluded.
Bijoux’s exclusion of liability applies whether the claim is in contract, tort (excluding without limitation, negligence) or equity and even if Bijoux has been notified of the possibility of such loss or damage. You agree that Bijoux’s liability, if any, to you at law will be reduced by the extent, if any, to which you contributed to the loss.
You acknowledge that products purchased from Bijoux can require special maintenance. Bijoux will not be liable for any damage caused by any failure by you to maintain the products properly.
Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you which cannot be excluded, restricted or modified (“Non-excludable Rights”). Notwithstanding any other term in this Agreement, Bijoux does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute.
Bijoux reserves the right to terminate this agreement at any time. Bijoux shall not be liable to you for any cost, expense, or damages whatsoever for terminating this agreement.