Free shipping Australia-wide

Australian delivery
Free Express Post delivery anywhere in Australia for every order of AUD $49.95 or more.
A handling and delivery charge of AUD $10 is applied to orders below AUD $49.95.
Orders received by 2pm Monday- Friday Sydney time (AEST) are usually shipped same day or the next business day.
Delivery timing:
Sydney - within two business days
NSW regional & capital cities in other states - within three business days
Outside capital cities in other states - within four business days
Delivery delays may be experienced during public holidays and at peak times.

3hr Delivery Sydney

Need your order a.s.a.p.? From just AUD $9.95 our team will have your goods delivered to your door within 3 hours in Sydney metro areas on business days.

CLICK HERE to view qualifying postcodes and delivery charges.

We want you to be happy with our service at all times - please read these notes about our 3 hour delivery service.

• 3 hour delivery service is available for orders placed by 2:30pm Monday to Friday (excluding NSW public holidays). Delivery will occur between 1pm and 6pm on the day of order.
• We will arrange for your parcel to be delivered to Sydney Metro areas within 3 hours of your order being despatched. Please allow thirty minutes for your order to be despatched after placing your order online. 
• You will receive a confirmation email containing a tracking password once your order has been despatched. You can track your delivery HERE using the tracking password.
• We will contact you if we are aware of any reason that may cause delivery to be made outside of the 3 hour period such as availability of stock or peak period road traffic conditions.
• Please contact us if you have not received your delivery as expected as there may be other other events beyond our control that may affect your delivery.
• Delivery zones and charges are based on the distance of the delivery address from Bijoux Collection's distribution centre in Chatswood. Delivery is made by Want It Now courier delivery service.

Please call our Customer Service Team on 1300 BIJOUX (1300 245 689) for more information.

International delivery costs, timing, tax, duty etc

International delivery cost:
Registered International Airmail AUD $19.95
Express International Courier AUD $40 to AUD $60 - this option is not available through our cart but can be arranged after the sale is completed. Please let us know in the note box on the address page of checkout or by email. We will invoice you for the extra cost by email.
A handling and delivery charge of AUD $10 is applied to orders below AUD $49.95.
Delivery timing: 
Orders will usually be on an aircraft out of Australia within 24 hours of your order.
Registered International Airmail deliveries will usually arrive within 7 days, often within 3 or 4 days.
A few have taken longer because of the receiving country's import regulations and procedures, the recipients distance from the point of entry and other factors we unfortunately can't control. Please contact us if your delivery has still not been received after 21 days and we'll ask Australia Post to trace and expedite your delivery.
GST, Duty & Taxes
Australian GST (10% goods & services tax) is automatically removed at checkout from goods ordered for delivery outside Australia. The export freight charge is also exempt of GST.
Import duty & taxes may be incurred by the recipient in the country of delivery. These charges are the responsibility of the recipient and are not included in your payment to Bijoux.
WE SHIP WORLDWIDE - ALMOST EVERYWHERE ON EARTH!

Gift delivery

We can deliver your beautifully wrapped gift directly to the receipient. There is an option for this at checkout.
If you would like us to include a short note with your gift just include it in the notes panel at checkout.

A full receipt will be emailed to you at the time of purchase.

We never include receipts with the shipment.

Gift wrapping

Every purchase includes Bijoux's signature embossed white gift packaging, complete with Bijoux purple ribbons & gift tag. The tag has space for you (or us) to add your and the recipients names.

Jewellery is usually presented in a Bijoux gift box, tissue filled & ribbon tied with tag.

Watches are usually in the brand's protective packaging then hand wrapped in our luxury embossed white wrapping paper complete with ribbon and gift tag.

Leave the wrapping to us -  it will always look great!

Applicable warranty cards, certificates, instruction and information leaflets are included inside the gift packaging.

We never include receipts with the shipment but a full receipt/tax invoice will be emailed to you at the time of purchase. 

Gift Vouchers

How to Purchase a Gift Voucher
Purchasing a gift voucher is just like purchasing any other product. Add the voucher to your cart and at checkout you can add a message in the notes panel which will appear on the complimentary gift tag. Purchase a gift voucher HERE

Gift Vouchers can be sent two ways:

Printed: the voucher will be mailed to your nominated mailing address along with a complimentary gift tag which includes your personal message (if specified in the notes panel at checkout) or left blank so you can add your own message.

Electronic: the eGift Voucher will be sent via email. Just select the eGift Voucher option when purchasing a voucher and specify the email address the voucher is to be sent to at checkout. You may specify your recipients email address and include a message to be sent with the Gift Voucher, however we suggest you specify your own email address and then forward the voucher to the recipient yourself as emails from addresses not known to the recipient may end in up in their "junk" folder.

Redeeming a Gift Voucher

Gift Vouchers can be redeemed online at bijoux.com.au or at one of our retail stores - find a store.

To redeem a gift voucher online simply log on to bijoux.com.au, fill your shopping cart and enter the Gift Voucher code (as shown on the voucher) in the field provided at checkout.

If the Gift Voucher amount is more than the order amount, the remaining value can be put towards the next purchase. Just keep using the same voucher code until the whole amount is used. If the order amount exceeds the Gift Voucher amount the balance payable will be calculated and payment details will be requested to pay this amount.

Gift Voucher Terms and Conditions

• Gift vouchers are valid for 6 months from the date of issue
• Gift vouchers are are non-refundable and non-returnable
• Gift vouchers cannot be redeemed for cash
• Lost or stolen vouchers cannot be reissued
• Change can only be given as a new Gift Voucher
• Balance can be put towards the next order
• Standard Bijoux Collection trading terms apply to gift vouchers

Product warranty

All products are covered by our warranties:

Sterling Silver jewellery:
We offer a limited warranty on all our products. We are not, however, able to cover negligent damage or wear and tear over time. Jewellery is fragile, so we advise you to take extreme care with all pieces and follow our recommendations for handling, cleaning and storage. Please refer to the care instructions included with your purchase.

Costume jewellery:
Fashion jewellery is generally less durable than silver and gold jewellery, and is often created from materials using techniques that are chosen for visual effect rather than longer life. Please be very careful when handling, wearing and storing these fine pieces. We cannot exchange or refund items suffering from negligent damage or wear and tear over time.

Watches:
All watches sold by Bijoux are covered by a warranty issued by the manufacture or distributor of the watch brand. A warranty is included with each watch purchased from Bijoux. Warranty conditions will vary, depending on the watch brand or model, but do not affect your rights under Australian consumer law.

General warranty as defined and required by Australian Consumer Law:
The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods or services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The consumer will bear the expense of claiming the warranty.

Please click here to see our Terms and Conditions
 

Warranty claim

Simply call us or send us an email describing the problem and we will respond during business hours (Monday to Friday 9am to 5pm Sydney time).

If you live in Sydney it may be more convenient to take the item and the receipt to our nearest store and our friendly and helpful staff will evaluate your claim.

Product returns

Please click here to see our conditions of sale and returns

Water Resistance

The answers to these and other questions relating to water resistance in watches can be  found here: Water Resistance Guide for Watches

Please note: The information contained within the Bijoux Collection Water Resistance Guide for Watches is provided for the guidance of Bijoux Collection customers and refers only to watches sold by us. We do not guarantee the contents of this guide are valid for all brands of watches.

Ring sizes

Please click here to go to our ring sizing guide which shows you how to work out your ring size.

Please click here If you want to convert an Australian ring size to or from ring sizes used in other countries.

Bijoux Beads

Bijoux Beads are no longer available on-line as the range is being discontinued.

The remaining sterling silver styles are now only available in our QVB, Chatswood and Airport stores - click here for their addresses.

All remaining beads are now AUD $10! - they used to be AUD $16.95 to AUD $39.95!

There are still quite a few designs available if you are able to visit any of our stores.

Bijoux Beads will fit most bead and charm bracelets from other brands including Pandora.

Other questions?